The Care Quality Commission (CQC) inspects and rates our services to ensure that they are safe, effective, caring, responsive, and well-led. Each service is given a rating and all of our services have been rated as “Good”. In February 2021, we underwent a Transitional Monitoring Assessment across all of our practices and all of our services have maintained their rating and we improved in one area.
For NCPC, improving quality is about making healthcare safe, effective, patient-centred, timely, efficient, and equitable. Our key principles for improvement are:
- Always driven by identified risks. Any desired improvement is linked back to the risk of not doing an improvement.
- Understanding the problem, with emphasis on understanding the associated data.
- Understanding the processes and systems within our organisation, particularly the patient pathway and whether this can be simplified
- Analysing the demand, capacity, and flow of our services
- Evaluating and measuring the impact of change
Continuous improvement is the key to driving the NCPC vision and becoming a learning organisation however, improvement has a cost and therefore improvements have to be targeted at central areas. NCPC aim to develop a culture of continuous improvement driven by our staff and patients to identify opportunities to add value to our services. Our improvement plans are driven from identifying risks and opportunities, focusing on staff and patients, service quality, collaborative working, and sustainable finances.